FAQ

(Frequently Asked Questions)

1. What is an Online Tender Document?

• Definition: An Online Tender Document is an official document issued by the procuring entity.
• Purpose: It outlines all the necessary requirements, terms, and instructions that participants must adhere to when engaging in the bidding process.
• Importance: Obtaining this document is mandatory for anyone who wishes to participate in the online bidding process.
• Contents: The document typically includes detailed information on what the procurement entity is looking to acquire, as well as the specific process that bidders must follow.

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2. How do I participate in online bidding?

• Step 1: Obtain the Tender Document:

• You must first acquire the Tender Document from our management office.

• The document can be collected either in person or through a process specified by the procuring entity.
• Step 2: Review and Prepare:
  • Thoroughly review the contents of the Tender Document.
• Step 3: Submit Your Bid:
  • Submit your registration form and the required deposit through the SRS BID SOLUTIONS platform.Use the Bidder Dashboard to manage your submission.
  • Be aware that buyer’s premium charges will be applied to the final bid price. Refer to the Tender Document for details on these charges.

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3. What does the Tender Document include?

• Instructions for Bidders:
  • Detailed guidelines on how to effectively participate in the tender process.
• Terms and Conditions:
  • Legal and contractual obligations that govern the tender process and the resulting contract.
  • Clarifies the responsibilities of both the procuring entity and the bidder.
• Technical Specifications:
  • Detailed descriptions of the goods, services, or works that are being procured.
  • Specifies the standards and requirements that must be met.
• Submission Forms:
  • Forms that bidders must complete and submit along with their bid.
  • These may include financial proposals, technical proposals, and other required documents.
• Evaluation Criteria:
  • The criteria that the procuring entity will use to assess and compare bids.
  • May include price, technical capability, experience, and other relevant factors.

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4. How do I obtain the Tender Document?

• Collection Process:
  • The Tender Document must be obtained from the office of the procuring entity.
  • SRS BID SOLUTIONS SDN BHD will specify the process for obtaining this document, which may include:
    • Fees for the document.
  • • Required paperwork.
    • Collection deadlines.
• Importance of Early Collection:
  • Obtain the document as early as possible to allow sufficient time for review and preparation.

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5. Can I modify the Tender Document?

• No Modifications Allowed:
  • The Tender Document is a legally binding document and cannot be altered.
  • Any modifications or unauthorized changes could lead to the disqualification of your bid.
• Seeking Clarifications:
  • If you have any questions or need clarification, you must contact the office administration directly before submitting your bid.
  • It’s crucial to fully understand the document as any misinterpretation could negatively impact your bid.

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6. What are the key dates I need to be aware of?

• Timeline Awareness:
  • All critical dates, including deadlines for registration form submission and deposit payment, are clearly outlined in the Tender Document.
  • Missing any of these key dates could result in your bid being disqualified.
• Planning:
  • Mark these dates on your calendar and plan your submission accordingly to ensure compliance with all deadlines.

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7. What happens after I submit my bid online?

• Bid Review Process:
  • After you submit your bid online, it will be reviewed by the procuring entity.
  • Your bid will be assessed based on the criteria outlined in the Tender Document.
• Next Steps:
  • If your bid meets the necessary qualifications and is considered competitive, the office administration may contact you for further discussions.
  • The discussions may lead to the finalization of the contract, should your bid be selected.

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8. Is it possible to withdraw my bid after online submission?

• Before the Deadline:
  • You can withdraw your bid any time before the submission deadline through the online platform.
• After the Deadline:
  • Withdrawal after the deadline may not be possible, and you should contact the office administration to understand the consequences as per the Tender Document.
• Important Considerations:
  • Carefully consider your decision to bid and only submit once you are certain, as withdrawing after the deadline could have legal or financial repercussions.

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9. How will I be notified if my bid is successful?

If participation is terminated or suspended, the bidder will be notified, ongoing bids will be nullified, deposits may be forfeited, and the bidder may be disqualified from future events.

Appeal Process

• terminated or suspended bidder may appeal the decision within seven working days. Appeals must be submitted in writing, and SRS Bid Solutions will review the appeal and make a final decision within ten working days.